The bills of a particular month is mailed out in the first week of the next month. Consequently you can expect to receive your bill in the first couple of weeks of the coming month. Bills are mailed our with regular national postal mail. Our company will not be responsible from the delays or losses or wrong or missing delivery addresses. In case you do not receive your bill on time you can contact Alantron Customer Support and request a copy of the bill via fax (Turkey only).